Apply Now:
Customer Service Representatives & Customer Advocates
WHAT YOU'LL DO
As one of our incredible Customer Service Representatives at LogistiCare, you'll assist customers with scheduling appointments and provide information in response to inquiries about our services, which include non-emergency medical transportation ride management. CSR roles are available at all locations listed below. No prior experience required!
Our amazing Customer Advocates schedule, route, and dispatch trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities. Prior experience in an inbound call center environment required. We're hiring Customer Advocates in Phoenix, AZ; Atlanta, GA; and Austin, TX.
You'll receive paid training, comprehensive benefits, and opportunities for growth! Our call center offers a workspace set up for social distancing and required masks for the safety of our employees from COVID-19. Employees who own a computer and a phone, and have access to high speed internet, may also be eligible to train from home!
WHAT YOU NEED & WHAT YOU'LL RECEIVE
CUSTOMER SERVICE REPRESENTATIVE
QUALIFICATIONS
• High School Diploma/GED or higher
• No prior experience required!
• Excellent communication skills
• A flexible team player
• Adaptability to learn new technology
• Bilingual positions available
CUSTOMER ADVOCATE
QUALIFICATIONS
• High School Diploma/GED or Higher
• Minimum 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred
• 1 to 2 years of routing, scheduling and/or dispatch experience preferred
• Prior in-bound call center experience preferred
• Knowledge of transit system a plus
• Knowledge of Medicaid guidelines and covered services plus
• Excellent Communication Skills
BENEFITS & PERKS
• Competitive Medical, Dental and Vision Benefits
• Paid Vacation/Sick/Holiday/Floating
• Paid Training & Opportunities for Growth
• Tuition Reimbursement
• Fun/Casual Team Environment
HEALTH AND SAFETY ARE OUR #1 PRIORITY
Here is what we are doing in response to COVID-19 (the coronavirus).
SVP & General Counsel Kathryn Stalmack shares the efforts being taken to ensure our employees can safely continue their incredible work for the members who depend on us for access to life-saving care. Those members need us now more than ever.
Our COVID-19 task force is gathering resources around the clock for those on the ground and those in our offices to ensure safety is our number one priority.
We are following the strict guidelines designed by the Centers for Disease Control and Prevention (CDC) for best practices which continue to evolve on a daily basis. Since the CDC has deemed LogistiCare an essential business, Kathryn shares more about the steps to ensure our employees remain safe at work.
ABOUT
LogistiCare is the nation's largest manager of non-emergency medical transportation (NEMT) programs for state government agencies and managed care organizations. Our services include NEMT ride management, call center management, transportation provider network development and credentialing, and vendor administration.
Compassion. Accuracy. Reliability. Efficiency. The support we provide makes all the difference.
LogistiCare, a wholly owned subsidiary of The Providence Service Corporation (Nasdaq:PRSC), is the nation's largest manager of non-emergency medical transportation (NEMT) programs for state government agencies and managed care organizations. The Company's services include NEMT ride management, call center management, transportation provider network development and credentialing, and vendor administration.
LogistiCare is focused on providing access to convenient, cost-effective, safe and reliable transportation. LogistiCare consistently maintains a 99 percent complaint-free service rate while annually managing over 65 million trips and more than 24 million eligible riders in 49 states and the District of Columbia.
LogistiCare is an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.
Copyright © 2020 LogistiCare Solutions, LLC.
Ethics | Privacy Statement | Nondiscrimination & Language Access Notice