Customer Service Representatives | Lockport, NY

The KeyBank Team is hiring Customer Service Representatives in Lockport. At KeyBank, you will be part of an engaged team that passionately helps our clients thrive!

Customer Service Representatives receive inbound service calls from consumer clients, answer inquiries, resolve issues, and respond to client needs.

*Virtual Interviews, virtual onboarding and potential work at home opportunities*

Desirable candidates have:  

  • High school diploma or GED equivalent
  • 1-2 years customer/client services experience 
  • Ability to work in a fast-paced environment
  • Proven ability to multi-task 
  • Demonstrated success in problem solving and resolving client issues/concerns 
  • Strong verbal and written communication skills 
  • Computer proficiency (especially Windows programs)

At Key, employee and candidate health is a top priority. Due to the ongoing spread of COVID-19, all employment interviews are being conducted virtually. This allows our employees and candidates to avoid travel and help limit the spread of the virus while still getting to know one another.

KeyBank offers a comprehensive training program to help build your knowledge and ensure your success, with growth opportunities within the Contact Center and across the enterprise. We are fully committed to creating a work environment where our employees pursue personal and professional growth and can be proud of the work they do.  

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