Hiring at KeyBank: Customer Service Specialists


Customer Service Specialists

The KeyBank Contact Center in Lockport, NY is an engaged and fun team that passionately helps our clients thrive! We are looking for Customer Service Specialists to grow their careers with KeyBank. As a Customer Service Specialist, you'll work in an exciting environment, answering questions, solving problems, and helping our clients achieve financial wellness.

Our Customer Service Specialists have the opportunity to work from home within 6 months of hire pending job performance.

Desirable candidates have:  

  • High school diploma or GED equivalent  
  • 1-2 years customer/client services experience 
  • Ability to work in a fast-paced, high-volume call center 
  • Proven ability to multi-task 
  • Demonstrated success in problem solving and resolving client issues/concerns 
  • Strong verbal and written communication skills 
  • Computer proficiency (especially Windows programs)

KeyBank offers a comprehensive training program to help build your knowledge and ensure your success, with growth opportunities within the Contact Center and across the enterprise. We are fully committed to creating a work environment where our employees pursue personal and professional growth and can be proud of the work they do.  

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