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Madison, MS

As one of the largest business process companies in the world, Conduent manages mission-critical digital interactions at massive scale – helping some of the most well-known brands and governments stay ahead of rapidly evolving expectations. 

We offer a dynamic environment, solid benefits, and collaborative culture that lets you map your own future. Here you’ll be a hero to people around the world when they need it most. 

Now Hiring: Customer Experience Associates in Madison!

We're looking for Customer Experience Associates that will be the liaison between our company and its current and potential customers. Customer Experience Associates will effectively solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision.

When you join Conduent, you’ll deliver customer service on behalf of our client - a world leader in technology and innovation. From the comfort of your home office, you'll help their customers solve problems with their smartphones and computers.

You’ll Receive:

  • An incentive program
  • Promotion and growth opportunities
  • Medical, dental, and vision Insurance
  • Paid time-off
  • The opportunity to contribute to a 401(k)
  • A variety of shifts available
  • Paid Training

Qualifications:

  • 6+ months of customer service experience
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred
  • Love helping people solve problems
  • Self- motivated and like working from home
  • Tech savvy and excited by innovative technology
  • Schedule flexibility to cover various shifts
Apply Now
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Benefits

Conduent offers a comprehensive, competitive benefit package that reflects the value of employees’ contributions to the company. Medical, dental and vision benefits protect your health and your financial security in case of illness or injury. Life, accident and disability benefits provide an income for your family in case of loss of life or limb, or in case of disability. Our Savings Plan helps you save for your future financial security. Other benefits target specific needs you may have.

In addition to ongoing in-house training and development programs, you will have access to over 2,000 online IT and business courses, as well as online preparation for over 30 major certification programs.

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Diversity & Inclusion

We rely on the diverse backgrounds, experiences and expertise of our employees and clients to ensure that the Conduent of tomorrow is better, faster and stronger than the Conduent of today. As a Company, we also understand that only through inclusion is true innovation possible. Conduent employees embrace and welcome individual differences and know that these differences, when positively leveraged, are what make Conduent an industry leader and a special place to work.

As the world’s largest provider of ‘diversified’ business services, diversity and open mindedness are inherent in the work we do. In all of our business groups, we have multicultural teams, where colleagues bring diverse perspectives to problem-solving. This drives creativity, innovation, and improved decision-making, all of which are key competitive principles in a global marketplace.

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About Conduent:

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics, and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Mission, Vision, and Values:

At Conduent, our clients are the heart of our business. They are at the forefront of everything that we do. We put them first, exceed their expectations always. We do our best to make things simple – both in the solutions we design and the way we do business. We are respectful and always look at things from our clients’ point of view. But our relationships must be balanced and mutually beneficial.

We are committed to the highest standards of excellence across all aspects of our business. We look for opportunities to exceed expectations and strive with determination to win and be the best at what we do. We value outstanding results – it is a source of pride, recognition and reward in support of the high performance culture we are creating.